1. Introduction
DropScout ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered product tracking platform specialized for indie stores, boutique retailers, and creator launches.
By using DropScout, you consent to the data practices described in this policy.
2. Information We Collect
Personal Information
- Account Information: Email address, name, password
- Contact Information: Email for notifications and support
- Payment Information: Billing details for paid subscriptions (processed securely through third-party providers)
Usage Information
- Product Tracking: URLs and products you choose to monitor from supported indie stores
- Notification Preferences: Discord webhooks, Telegram chat IDs, email preferences
- Subscription Tier: Free, Collector, or Pro plan details
- Service Usage: Monitoring frequency, confidence scores, detection patterns
- AI Learning Data: Store-specific optimization patterns and error recovery analytics
Technical Information
- Device Information: Browser type, operating system, device identifiers
- Log Data: IP addresses, access times, pages viewed
- Cookies: Session data and preferences
3. How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: Monitor product availability across indie stores and send real-time notifications
- Account Management: Create and maintain your account with tier-based access controls
- AI Enhancement: Improve tracking accuracy through pattern learning and store optimization
- Communication: Send restock alerts, service updates, and support responses via email, Discord, and Telegram
- Performance Optimization: Analyze confidence scores and detection patterns to enhance monitoring efficiency
- Security: Protect against unauthorized access and fraud
- Legal Compliance: Comply with applicable laws and regulations
4. Information Sharing and Disclosure
We Do Not Sell Your Data
We do not sell, trade, or rent your personal information to third parties.
Limited Sharing
We may share your information only in these circumstances:
- Service Providers: Third-party vendors who assist in service delivery (email providers, payment processors)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with mergers or acquisitions
- Consent: When you explicitly authorize sharing
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption: Data transmission and storage encryption
- Access Controls: Limited access to personal information
- Regular Updates: Security measures and software updates
- Monitoring: Continuous security monitoring and threat detection
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations:
- Account Data: Retained while your account is active
- Usage Data: Typically retained for 2 years for service improvement
- Financial Records: Retained as required by law (typically 7 years)
- Marketing Data: Until you unsubscribe or request deletion
7. Your Privacy Rights
Depending on your location, you may have the following rights:
Access and Portability
- Request access to your personal information
- Receive a copy of your data in a portable format
Correction and Deletion
- Correct inaccurate personal information
- Request deletion of your personal information
Control and Objection
- Opt-out of marketing communications
- Object to processing of your personal information
- Restrict certain processing activities
To exercise these rights, contact us at privacy@dropscout.ai.
8. Cookies and Tracking
Types of Cookies
- Essential Cookies: Required for service functionality
- Preference Cookies: Remember your settings and preferences
- Analytics Cookies: Help us understand service usage
Cookie Management
You can control cookies through your browser settings. Note that disabling essential cookies may affect service functionality.
9. Third-Party Services
Our service integrates with third-party providers for enhanced functionality:
- Payment Processing: Secure payment handling by certified processors
- Email Delivery: Professional email service providers
- Analytics: Service usage and performance monitoring
These providers have their own privacy policies governing their use of your information.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers in compliance with applicable data protection laws.
11. Children's Privacy
Our service is not intended for individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If we learn we have collected such information, we will delete it promptly.
12. California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of the sale of personal information
- Right to non-discriminatory treatment
13. European Privacy Rights
If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the right to:
- Access your personal data
- Rectify inaccurate data
- Erase your data
- Restrict processing
- Data portability
- Object to processing
14. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending an email notification to registered users
- Displaying a prominent notice on our service
Continued use of our service after changes constitutes acceptance of the updated policy.